What to do If Amazon Lost Inventory of Sellers?

amazon fba lost inventory


When Amazon lost inventory, it’s more than just a hiccup in your supply chain. It’s a significant setback that can have far-reaching consequences. Suddenly, you’re faced with the daunting task of reconciling the missing items, ensuring customer orders are fulfilled, and mitigating any potential financial losses. In this guide, we’ll explore the steps you can take to address this challenging situation effectively, ensuring minimal disruption to your business operations and maintaining trust with your customers.

Identifying the Issue:

The first step in addressing a lost inventory issue is to confirm that the inventory is indeed missing. This involves cross-referencing your records with Amazon’s inventory reports and shipment records. Look for discrepancies between the expected inventory and what Amazon shows as received.

Contact Amazon for Lost Inventory:

Once you’ve confirmed the loss of inventory, it’s crucial to reach out to Amazon’s customer support immediately. Additionally, provide them with detailed information about the missing inventory, including product SKUs, quantities, and any relevant tracking numbers or shipment IDs. Moreover, clearly articulate the discrepancy between your records and Amazon’s inventory reports.

Document Everything for Amazon Lost Inventory:

During the communication process with Amazon, it’s crucial to maintain meticulous records of all correspondence. This involves noting down case numbers, timestamps of emails or phone calls, and summaries of discussions. These records will serve as crucial evidence in case the situation escalates or if legal action becomes necessary.

Follow Up for Amazon Lost Inventory:

If you don’t receive a satisfactory response from Amazon or if the issue remains unresolved after your initial communication, don’t hesitate to follow up. Persistence is key in ensuring that your case receives the attention it deserves. Be polite but firm in your follow-up communications, and continue to provide any additional information or evidence requested by Amazon.

Case Creation for Amazon Lost Inventory:

If Amazon doesn’t fix the problem with your lost inventory, you might consider taking further action. One option is to create a case with Amazon’s support team. This process entails explaining the situation and providing evidence to illustrate what’s gone wrong. However, before you proceed with creating a case, it’s essential to carefully consider how it might benefit you and whether it’s the appropriate course of action. Seeking guidance from someone knowledgeable about Amazon, such as a Virtual Assistant, can help you determine the best way forward.


Dealing with lost inventory on Amazon can be a stressful and frustrating experience for any business. However, by taking proactive steps, maintaining clear communication with Amazon, and documenting everything thoroughly, you can increase the likelihood of a positive resolution. Remember to stay persistent, advocate for yourself, and seek legal advice if necessary to protect your business interests.

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